Client & Therapist Policies

Although the FAQs in both the Client and Therapist Policy-sections may look the same … click on each Section and explore, to understand their differences.

Client Policy

When scheduling your massage:

  • go to my homepage and be sure you’re Signed In when making your appointment with my live Schedule at Massagebook,
  • choose a date & time of day that is convenient for you,
  • choose a time of day at which your energy levels are strongest,
  • choose a date and time that is
    • more than 24 hours in the future, if possible, and
    • between the hours of 10am and 7pm, Monday through Saturday
  • unless you opt-out (via David or through the software), you will receive automated (yet interesting) email-Confirmations and -Reminders about your appointment(s).

When rescheduling your massage:

  • you may find your Confirmation email (sent via Massagebook.com) or visit massagebook.com and enter your credentials (your account-email and password) to view/change/cancel your appointment online, or reschedule in one of 3 other ways:
  • a minimum of 24 hours prior to your appointment time is required, when you cancel or reschedule your appointment, to avoid a Cancellation Fee of $25,
  • please understand that you may not get a “next day” move when rescheduling – David usually commits to other massage clients’ appointments a week or two out, from day of appointment-request.

for First-Time Clients, please:

make sure you’ve completed your HIM Intake Questionnaire prior to your appointment, available by URL-link when your appointment is confirmed through Massagebook.com. If you have not received it or need a unique, secure URL-link to it, please contact David.

if you’re curious about David’s own Scheduling Policy, click Here

The Client-Therapist relationship is the most important part of our working together.

Here are some ways in which Hands In Motion ensures a productive, healthy client-therapist relationship:

  • Goals for the Session-provided will be established prior to commencement – both David and his client will have an understanding of the unique, session-based and ongoing, outcome that is desired by the client and will work toward that Goal,
  • David will provide information about the methods and techniques he uses with his clients, and Why, in order to get his clients’ Informed Consent; when a client is unsure of the information, s/he will not feel as if s/he should not ask David to clarify in order to understand the work he does and how it affects her/him. A plan of action (eg. Treatment Plan) is always a two-way conversation and agreement between David and his client and may be considered a work in progress, during every moment in a massage therapy session,
  • All personal and personal health information is considered Confidential and will be treated as such,
  • Timely and complete health condition-reporting is essential for David to be able to safely and effectively provide Services – each, David and his client, will inform the other of any potential conflicts of safety to the other in this regard,
  • It remains each of David’s and his client’s responsibility to effectively communicate session-needs in order to achieve therapeutic outcome before, during, and after any massage therapy session – David maintains an open-door policy of communication and expects the same of his clients; if there are any post-session, negative outcomes that a client believes s/he is experiencing due to the massage therapy session: David needs to know so he may assist in its understand &/or resolve,
  • David expects the same of his clients when he does not discriminate the work he is trained to do and provides his clients based on gender, race, creed, physical ability, or any other non-massage-therapy-related status – only Contraindications of massage therapy will be denied service at the time of scheduling, with intent to reschedule upon resolve of the Contraindication. The lack of equipment or outside health-considerations may prevent timely provision of the stated Services Hands In Motion offers,
  • David will never use any perceived or actual power differential in the relationship to coerce, influence, or persist in the sale of items or topics that may or may not be of interest to his client,
  • David and his client will always communicate any discomfort or dissatisfaction during the massage therapy Session – every attempt will be made to satisfy the concern, utilizing an incontrovertible solution.

As a member of both Associated Bodywork & Massage Professionals and the American Massage Therapy Association, you may also review the AMTA‘s Standards of Practice and Code of Ethics and the ABMP‘s Code of Ethics to which I commit in my massage therapy practice.

When applicable, you will provide hygienic conditions that will support the health of both David and yourself or the client whom is receiving his/her massage therapy session in your space. This may include but is not limited to:

  • appropriate air temperature and circulation,
  • surfaces with which David will come in contact to be clean & free of excess dust, dirt, or other allergens that may cause physical reactions,
  • soap and drying method for David’s clean hands, prior to and following your massage session.

if you’re wondering what kind of hygiene practices you can expect from David, visit this Policy

Hands In Motion accepts:

  • Cash – if you anticipate needing change: please let David know prior to his arrival,
  • Checks – only with Nevada- ID/-DL, and Returned Checks will precipitate a $35 Returned Check Fee,
  • Visa, Mastercard, American Express, and Discover; HSA debit cards are accepted as well. All card transactions are accepted on-site – via tap/chip/swipe method – and credited to your appointment on Massagebook.com, utilizing Square payment processing. No card information is recorded or maintained by Hands In Motion.
    • Invoice-Billing – when you request it, HIM will email a request for payment through Paypal, by which you will use your credit/debit card (List, above) to pay the agreed-upon charge.

Hands in Motion does not accept:

  • Barter or Trade for Services,
  • Insurance Billing as a method of payment – David can provide the documentation needed (including his NPI Number) for such claims for which the client may be eligible, including Statements of Account, treatment SOAP Notes, and written opinions, etc; David does not guarantee successful insurance Reimbursement or Claim Settlement based on the information he provides to the client or on behalf of the client to an attorney or insurance company,
  • Credit Accounting – all Services must be paid at the time of rendering (after the Service has been provided) or in advance, according to Series-pricing on his website.

Refunds:

  • are not given for services rendered,
  • for actual purchase-amount are issued with proof of purchase and refunded in the same Method of Payment by which the purchase was made: if made by cash, money-order will be issued; if made by check, check or money-order will be used for the refund; when the original Method of Payment is not available, it is at Hands In Motion’s discretion to opt for refund by way of check and/or money-order.

Therapist Policy

When scheduling your massage, David will:

  • verbalize and/or email Confirmation of your agreed-upon appointment time through his online booking and client-management system, Massagebook,
  • upon request, Invite you to a Google Calendar Item when he puts your appointment on Hands In Motion’s Calendar,
  • unless you opt-out (in your first Reminder-email/-text), regularly & automatically provide email-Reminder of your upcoming massage appointment no earlier/later than 36 hours prior to it – if you need to reschedule or cancel your appointment, this Reminder system prompts you to do so within a 12-hour window 😉

When rescheduling your massage, David will:

  • make all attempts to work with your schedule, to secure your Next Available date/time,
  • do so no less than 24 hours prior to your appointed massage therapy session,
  • if he must – unavoidably – reschedule/cancel in fewer than 24 hours prior to your [long-awaited, in some cases!] massage therapy session, you will receive a Complimentary Session of the same duration, added to your Massagebook account, for use at your next (ie. rescheduled) appointment. Do not argue this Policy with David.

if you want to know Hands In Motion’s Scheduling Policy for clients, click Here

The Client-Therapist relationship is the most important part of our working together.

Here are some ways in which Hands In Motion ensures a productive, healthy client-therapist relationship:

  • Goals for the Session-provided will be established prior to commencement – both David and his client will have an understanding of the unique, session-based and ongoing, outcome that is desired by the client and will work toward that Goal,
  • David will provide information about the methods and techniques he uses with his clients, and Why, in order to get his clients’ Informed Consent; when a client is unsure of the information, s/he will not feel as if s/he should not ask David to clarify in order to understand the work he does and how it affects her/him. A plan of action (eg. Treatment Plan) is always a two-way conversation and agreement between David and his client and may be considered a work in progress, during every moment in a massage therapy session,
  • All personal and personal health information is considered Confidential and will be treated as such,
  • Timely and complete health condition-reporting is essential for David to be able to safely and effectively provide Services – each, David and his client, will inform the other of any potential conflicts of safety to the other in this regard,
  • It remains each of David’s and his client’s responsibility to effectively communicate session-needs in order to achieve therapeutic outcome before, during, and after any massage therapy session – David maintains an open-door policy of communication and expects the same of his clients; if there are any post-session, negative outcomes that a client believes s/he is experiencing due to the massage therapy session: David needs to know so he may assist in its understand &/or resolve,
  • David expects the same of his clients when he does not discriminate the work he is trained to do and provides his clients based on gender, race, creed, physical ability, or any other non-massage-therapy-related status – only Contraindications of massage therapy will be denied service at the time of scheduling, with intent to reschedule upon resolve of the Contraindication. The lack of equipment or outside health-considerations may prevent timely provision of the stated Services Hands In Motion offers,
  • David will never use any perceived or actual power differential in the relationship to coerce, influence, or persist in the sale of items or topics that may or may not be of interest to his client,
  • David and his client will always communicate any discomfort or dissatisfaction during the massage therapy Session – every attempt will be made to satisfy the concern, utilizing an incontrovertible solution.

As a member of both Associated Bodywork & Massage Professionals and the American Massage Therapy Association, you may also review the AMTA‘s Standards of Practice and Code of Ethics and the ABMP‘s Code of Ethics to which I commit in my massage therapy practice.

David will provide hygienic conditions that will support your health during your massage session, including but not limited to:

  • sanitized equipment- and supply-surfaces in which David contacts, including
    • freshly-washed, single-use linens and protective coverings,
    • dust-free and in-excellent-condition/-repair table &/or chair,
    • sanitized oil-bottle and other various equipment,
  • impeccable, odorless (fragrance-free) personal-hygiene, including short fingernails.

If you have personal preferences, like removal of shoes upon or before entering your home, please do let David know (and remind him until he gets it right 😉 ), and he will be happy to comply.

if you’re wondering what David expects of his clients’ hygiene, visit this Policy

Hands In Motion accepts:

  • Cash – if you anticipate needing change: please let David know prior to his arrival,
  • Checks – only with Nevada- ID/-DL, and Returned Checks will precipitate a $35 Returned Check Fee,
  • Visa, Mastercard, American Express, and Discover; HSA debit cards are accepted as well. All card transactions are accepted on-site – via tap/chip/swipe method – and credited to your appointment on Massagebook.com, utilizing Square payment processing. No card information is recorded or maintained by Hands In Motion.
    • Invoice-Billing – when you request it, HIM will email a request for payment through Paypal, by which you will use your credit/debit card (List, above) to pay the agreed-upon charge.

Hands in Motion does not accept:

  • Barter or Trade for Services,
  • Insurance Billing as a method of payment – David can provide the documentation needed (including his NPI Number) for such claims for which the client may be eligible, including Statements of Account, treatment SOAP Notes, and written opinions, etc; David does not guarantee successful insurance Reimbursement or Claim Settlement based on the information he provides to the client or on behalf of the client to an attorney or insurance company,
  • Credit Accounting – all Services must be paid at the time of rendering (after the Service has been provided) or in advance, according to Series-pricing on his website.

Refunds:

  • are not given for services rendered,
  • for actual purchase-amount are issued with proof of purchase and refunded in the same Method of Payment by which the purchase was made: if made by cash, money-order will be issued; if made by check, check or money-order will be used for the refund; when the original Method of Payment is not available, it is at Hands In Motion’s discretion to opt for refund by way of check and/or money-order.

When a company makes a promise, it’s called Policy. Hands In Motion is an extension of David J Otto – a sole proprietorship.

When a person makes a promise, it’s called Commitment. David J Otto is the final stop in the promises that are not just made by HIM but also by which Hands In Motion exists.

I, David J Otto, doing business as Hands In Motion, promise to:

  • Provide a high level of competency, utilizing education and experience, to plan and assist You in attaining Your personal goals for therapeutic session(s) by staying current with information and techniques by reading, receiving bodywork regularly, and attending at least one continuing education workshop per year;
  • Keep my promises and be consistent in regard to modalities practiced, appointment times, and continuing my own professional behavior and attitudes regarding continuing education and business practices;
  • Comply with Your requests and expectations regarding confidentiality of Your personal and per-session information, Your boundaries, our communication standards, My appropriate touch, hygiene, and dress;
  • Have respect for Your well-being, including Your privacy (physical, mental, and emotional), advising with complete and applicable information (or referring when necessary);
  • Abide by local, state, and federal laws that apply to the business and therapeutic touch service industries, including sanitation, safety, and universal precautions;
  • Inform and educate You about Your options regarding My business and modalities I have learned about that may assist You in attaining Your goals in promoting Your own well-being, and of any changes regarding the same;
  • Recognize My role in the therapeutic relationship and not do bodywork or conduct business under the influence of alcohol, drugs, or any illegal substance;
  • Be available by appointment only and will schedule an appointment based on a mutually agreed-upon time and place;
  • During a bodywork session, only expose the part of the client’s body on which I am currently working – the breasts and genitals are never exposed or massaged;
  • Only perform therapeutic bodywork and conduct business in an environment that is not sexually charged with conversation or actions that suggest or lead into a client/therapist relationship that is dually- or multi-faceted;
  • Treat all clients within My scope of practice with respect and without prejudgment of gender, race, national origin, religion, sexual orientation, age, body type, political affiliation, state of health, personal habit, or physical or mental challenge;
  • Reserve the right to refuse service to or accept payment for desired services from clients that display verbally or physically a negative attitude toward Hands In Motion, notwithstanding verbal abuse or physical molestation (including sexual advances) or any defamatory statements or vandalism;
  • Refuse any gifts or benefits offered which are intended to influence a referral, decision, or treatment that are purely for personal gain and not in Your best interest or the best interest of the client;
  • Accept the responsibility to do no intentional harm to Your physical, mental, and emotional well-being, including soliciting verbal and observing non-verbal feedback during a session in regard to contraindications for the bodywork;
  • Say what I do and Do what I say. I will have integrity about what I do and the way I do business;
  • Have an open-door policy regarding questions, complaints, suggestions, compliments, and comments and will view them as constructive, asking You to provide these things for me to respond to from time to time;
  • Operate and conduct My Business and Career from a place of Honesty, Awareness, and Compassion for myself and You.